Box Office Xpress Help Desk
The Box Office Xpress Help Desk may eliminate the need to call technical support through its list of some of the more common issues that customers may experience. In fact, technical support may direct you to this site if your issue is fully discussed here.
This site will ...
Help Desk Issues
Ticket Stock - How to Install (Video Tutorial)
Ticket Printer -
Setting up a USB Printer
Tickets
- Only partially print
Tickets
- Print isn't clear
Category: Ticket Printer - Setting up a USB Printer
Issue:
Basically, you just plug in the printer to a USB port and you are done.
If a Windows "Found New Hardware" notice shows up, you will want to disable it,
because you don't need to set up the printer in Windows.
Solution:
To disable the Windows "Found New Hardware"
notice, refer to
this document.
Category: Tickets - Only partially print
Issue:
The tickets only print on a portion of the ticket and/or do not fully eject
from the printer.
Solution:
Possible Cause #1. Make sure the tickets are inserted correctly. The
ticket stock should be inserted so that the black registration marks on the
bottom of the ticket are at the front of the ticket.
Possible Cause #2. Make sure you are using tickets that were designed for your make of printer. For example, Boca ticket stock does not work in Practical Automation printers and vise versa. The registration marks on the back of the ticket are a different size and position.
Category: Tickets - Print isn't clear
Issue:
The print on the tickets appears faded or not solid.
Solution:
Possible Cause #1. You need to purchase ticket stock from a reputable
source that fully understands the requirements of thermal tickets. If the
incorrect paper is used, the results can be very poor.
Possible Cause #1. If this is something that just happens over time and gradually gets worse, then you just need to clean the print heads using a thermal printer cleaning card.